Our Catalyst title was Customer Centric Service Assurance, you now know that happy customers and continued customer happiness are our real objectives; because happy customers are your most valuable asset.  We demonstrated our approach using lightweight,  intuitive visualisation to create real-time actionable insight.

For a quick reminder on our catalyst Click here:

 

Our first product Galileo Vision is already deployed within major carriers across the globe.

This week we are this week are launching  Galileo Explorer a very low cost, a quick-start program for Galileo Vision.

Galileo Explorer bundles the software and our expertise to swiftly prove the value of these network insights within your business*.

*See terms & conditions and further details here

We also showcased the next addition to Galileo Vision, Customer Insights. The feedback last week was tremendous, and there is a real sense of anticipation about this product, and we learned some valuable new user cases too. You can follow the development of Galileo Vision with CI and find out about our Early Access program.

Finally, we revealed our Dynamic Service Relationship Modelling and Management - our unique approach to delivering (near) real-time service modelling, monitoring and real service impact. DSRM2 has the potential to deliver the most fundamental change in Service Assurance since the term was invented.  DSRM2 can show 'at risk' services and real 'customer impact' so that customer service teams are no longer dealing with complaints after something has gone wrong, and are instead helping customers avoid any disruption to their happy day.  

We'd love to talk to you further about each of these topics, but we want to be sure you're interested first. So please, follow this link and tell us which of these programs you are interested in.  For more information on our Customer Centric Service Assurance solutions please click here

Galileo Software showcasing their Catalyst Customer Centric Service Assurance Phase 2 at #TMFDigital 2018. 

Great excitement already at the catalyst stand at this years TM Forum Digital Transformation Word 2018.

This year's catalyst by Galileo Software puts Service Assurance at the heart of Customer Centricity.

Watch out for more updates and some exciting news during this show!

 

For more on this talk to us live at our Catalyst Kiosk #TMFDigital 2018

 

by Billy O'Callaghan, CTO, Galileo Software. 

Digital Transformation World 2018 takes place this May in Nice, France and Galileo Software are participating in the TM Forum Catalyst proof of concept program with its Customer-Centric Service Assurance (Phase II) Catalyst.

This Catalyst will explore the essential nature of Customer-Centric Service Assurance in an increasingly complex world of service inter-dependency, automation and dynamic service changes. Network and customer-centric visualizations will be presented to address this environment with cross-vendor inter-dependent management of services models and candidate KPIs measuring successful outcome against TM Forum's Frameworx.

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By Dr Andrea Reichstein, Head of Research, Galileo Software

There are some notable projects out there striving to deliver digital transformation. It's pretty clear that the transformation journey will be long and bumpy. So I have been looking at new and exciting ways of enabling Transformation for Digital Service Providers. And I have been leaning on my experiences in my early career; when I'd decided to be an Astronaut!

CUSTOMER EXPERIENCE VISUALISATION.
Customer-centric service management solutions for the most complex networks. Visualisation, modelling and management. 

GalileoSoftware is the software development arm of Eirteic - the Service Assurance company

 

 
 

 

Eirteic House, Eastlink Business Park, Carrigtohill, Co. Cork, Ireland +353 21 242 7215
contact@galileosoftware.com 
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